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Returns and Refunds

Although we always hope that our customers are happy with their purchases, we understand and appreciate that there are times you may wish to return your order.

•    The Forever Beaux Returns Policy does not affect your Statutory Rights.
•    Items sold by Forever Beaux are new and original. Forever Beaux are authorised UK Stockists of all brands sold at www.foreverbeaux.com
•    All items are fully inspected prior to dispatch.


Returns and Refunds Policy

Once you have received your purchased item(s) and if for any reason you change your mind and would like to return the item(s) you may do so as per the Consumer Contracts Regulations 2013. All items can only be returned for a refund if any seals and cellophane is still intact and unopened and in a re-saleable condition and returned to Forever Beaux within 40 days from the dispatch date.

Any items that are returned and deemed unfit for re-sale by our returns department will not be accepted. A refund will not be applied and the item(s) will be kept by Forever Beaux and only re-sent if delivery is paid for and requested by the customer.

Please allow up to 5 working days once we have received your returned goods to be refunded.

Please Note: Forever Beaux does not charge restocking fees, however we will only reimburse the cost of the items and not the initial delivery charge.

Refunds cannot be issued until the item(s) is returned back to us safely.

Once received back to us and approved for a refund, you will be refunded back to the credit / debit card / PayPal account that you used to place your order. Forever Beaux will not refund payment to another account which is not linked to the order.

 

Damaged or Faulty Items 

We inspect each item prior to dispatch, however, in the rare occasion you receive a damaged or faulty item, firstly, we are very sorry this has happened and understand this can be very frustrating for you. Please Contact Us as soon as you receive the item and notice the damage or fault and our customer service team will help and advice accordingly.
 

Wrong Item(s) received

Please accept our sincere apologies if you have received the wrong item, all items are carefully and fully inspected prior to dispatch, although, we understand human errors can happen. We understand this can be very frustrating for you. Please Contact Us as soon as you receive the package and have noticed you have been sent the wrong item and our customer service team will help and advise accordingly.
 

Order Not Received

If you haven’t received your order within 7 working days from when you received our confirmation of dispatch email, please contact our Customer Care Team who will help and advise accordingly. Please have your order details ready as this will help us to find your details on our systems quicker. 

Please Note: Forever Beaux can only consider claims for lost in post items 14 days after dispatch.
 

Order Cancellation Policy

Once you have placed your order, if you change your mind, you may cancel up until the point that the item is dispatched. Once the item is dispatched, unfortunately you are no longer able to cancel your order. Please then refer to our Returns and Refund Policy.

To cancel your order, please Contact Us as soon as possible.

 

How to Return an Item(s) Back to Forever Beaux

We strongly suggest that you contact our customer care team prior to returning your item so we are able to provide you with a unique returns number in order for us to process your refund as soon as we receive the item(s) back.

Where possible, please include a copy of the invoice when sending your purchase back to us. If not possible, please include a note with your name, address, contact email address and number and order number and a brief description of why you are returning the item for a refund.

Please ensure you package the item(s) securely so they do not get damaged when in transit back to us as we cannot accept damaged items (unless you received the item(s) damaged and we have been made aware of this) back for a refund.

Any items you are returning back to Forever Beaux is your responsibility until it reaches our office. Therefore, please obtain a 'Proof of Postage Receipt' (this is free from Royal Mail) so we are able to issue a refund if on a rare occasion Royal Mail loses your return. If a returned item(s) is lost by Royal Mail, without a 'Proof of Postage' receipt we will be unable to process your refund.

Please Note: If you are sending your purchase back to us due to damage, you will be refunded the cost of postage you incurred when sending the item back to us.

Please return to:
FAO Returns Department
Forever Beaux
9 Eastgate Road
Holmes Chapel
CW4 7BN